FigYour data is secure and encrypted
- We store your calls, transcripts and recordings so you can search and replay them.
- All of it is encrypted, in transit and while we hold it.
- Your provider key gets extra encryption and is never shown back to you.
- Calls, transcripts and recordings stay in Australia. Your email address sits with our sign-in provider in the United States and in our support mailbox.
- We never sell your data, and hand it over only when the law forces us.
- We don’t use your calls or transcripts to train AI models.
- We look at how Fig is used — screens, errors — to decide what to fix, build and remove.
What you’re responsible for
- The calls themselves. Your AI agent said what it said. That’s your business.
- Telling people they’re being recorded where the law requires.
- Deciding who at your clients sees what. We enforce your choice; we don’t make it.
- Who gets a shared call link. Anyone with it can open that call, no sign-in. Revoke it when done.
What we’re not promising
- Fig is new. Things will break sometimes, and we don’t promise it’s always up.
Leaving
- Delete your account in the app whenever you like. No reason needed.
- After 30 days it’s all gone, backups a few hours later.
- We can close your account if you break this agreement. We’ll tell you first.
Changes
- If this changes, we’ll say what changed before it applies.
Don’t agree? Then please don’t use Fig. A real option, not a formality.