The agreement

Between you and Fig. This is the whole thing.

Version 2026-09-05

What we do with your stuff

• We store your calls, transcripts and recordings so you can search and replay them.
• Your provider API key is encrypted. We never show it back to you.
• Your calls, transcripts and recordings are stored in Australia. Your email address is held by our sign-in provider in the United States.
• We never sell your data, and never hand it over unless the law forces us to.
• We look at how Fig is used — screens, errors — to fix bugs and improve it.
• We don’t use your calls or transcripts to train AI models.

What you’re responsible for

• The calls themselves. Your AI agent said what it said. That’s your business.
• Telling people they’re being recorded, where the law says you must.
• Deciding who at your clients sees what. We enforce your choice; we don’t make it.

What we’re not promising

• Fig is new. Things will break sometimes.
• We don’t promise it’s always up.

Leaving

• Close your account whenever you like.
• Ask us to delete your data and we will, including backups.
• We can close your account if you break this agreement. We’ll tell you first.

Changes

• If we change this, we’ll tell you what changed, in one line, before it applies.

Law

• Victoria, Australia.